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Returns

You have 28 days to decide if the item is right for you.

Unwashed, unworn or defective merchandise may be returned within 28 days of purchase date for a full refund.

Wewa guarantees to refund any item(s), provided that they have been kept in resaleable condition prior to their return. This means the item(s) cannot be damaged, soiled, washed, altered or worn and that any labels or tags are still intact. This policy excludes underwear and swiwear which we cannot exchange or refund due to hygiene reasons unless the item(s) is faulty.

To arrange a return

Contact our customer service team in advance of returning your item(s) to book your return.

All our packages contain a return address label to use when you send items back.

Please use the return address label enclosed with the package to post your items in a post box or via the Post Office.

Refunds

If items you purchased are returned by mail, the balance will be refunded within 7 days of receipt by Wewa. As a guide. please allow up to 21 days for your parcel to be returned and processed. Returns are free if the prepaid label is used.

Your refund will be payable with the same payment method you chose for purchase. 

If you have paid by credit or debit card, we will refund the balance to the card originally used.

Exchanges

If exchanging for a similar garment in a different size or colour, no additional delivery charges will be added.


 

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