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TERMS & CONDITIONS

These are the terms and conditions which will apply to your purchase of clothing, accessories and other goods ("Goods") from the Wewa web site at www.wewawea.com (the "Website").

The website and Goods are provided by KCH Exports UK Ltd incorporated and registered in England and Wales with company number 5664091 whose registered office is at Unit 12 Barrett Industrial Park, Park Avenue, Southall, Middlesex UB1 3AF ("we", "us", "our"). When we refer to "you" and "your" we mean the user of the Website and purchaser of Goods.

These terms and conditions form a legally binding contract between us and you. Your acceptance of the terms and conditions is given when you purchase Goods from us. You should read these terms and conditions carefully before buying anything from this Website.

We reserve the right to change the terms and conditions under which the Website and the Goods are provided. Any such change in terms and conditions will be effective to all new orders once included in the text of these terms and conditions and published on the Website. You should check the terms and conditions posted on the Website periodically to ensure that you are aware of and comply with the current version.

If you have any questions about the terms and conditions, the Goods or the Website please contact us via our contact page.

Part 1 - Information about the Website and the Goods

This Part sets out some terms about information on the Website, descriptions of Goods and how you use the Website.

Separate Notices and Disclaimers apply to your use of the Website. By accepting these terms and conditions you also agree to the Notices and Disclaimers.

The intellectual property rights in all software and content made available to you on or through the Website is our property or the property of our licensors and all such rights are reserved by us and our licensors. You are not permitted to publish, manipulate, distribute or otherwise reproduce, in any format, any of the content or copies of the content supplied to you or which appears on the Website nor may you use any such content in connection with any business or commercial enterprise.

Wewa is a trade mark belonging to us and no licence or consent is granted to you to use these marks in any way, and you agree not to use these marks or any marks which are colourably similar without our written permission.

We try to make sure that all information on the Website, including descriptions of our Goods, and listed prices, are accurate and correct at all times. However, mistakes do happen. We will try to resolve all information errors on the Website as soon as reasonably possible, and if we reasonably think that such an error has affected your purchase of Goods we will try to let you know. However, because we take these steps we will not be liable to you for any errors on the Website.

You should bear in mind that buying clothing and accessories over the internet provides a different shopping experience to buying in-store. In particular you acknowledge that:

• Only one promotional code can be used at a time;
• The colours which are shown for the Goods on the Website will depend on many factors – including your display settings; 
• All sizes and measurements are approximate; 
• All Goods are subject to availability - we may not be able to supply your order; 
• Any delivery estimates given on the Website or by email are estimates only; 

You are responsible for ensuring that your login details, password and all other details in relation to your account remain confidential at all times.

Part 2 – Buying Goods

This Part sets out some terms which apply to your purchase or reservation of Goods from us through the Website.

Part 2a - Purchase

You make an offer to purchase a product from us (your "Order") by completing the staged process on the Website as set out below:

• Adding product to your shopping basket 
• Checkout step 1 – login details 
• Checkout step 2 – address details 
• Checkout step 3 – payment details, and
• Confirmation of order

Your Order only constitutes an offer to purchase Goods from us, and does not form a binding contract until accepted by us. Where you order more than one product your Order contains a series of offers for each product individually.

On receipt of your Order, we will send you an Order acknowledgement email to the email address which you provide in the Order process. Note that this email is only to acknowledge that your order has been received, and is not acceptance by us of any offers to purchase Goods.

We must receive full payment both of the price of the Goods and any delivery charges before we can accept any offers. 

An offer made by you to purchase a product shall only be deemed to be accepted by us when we despatch that product to you and send you an Order despatch email which includes details of the product. We reserve the right to refuse any offers in an Order prior to acceptance. If a product is not available we will include details of the unavailable product in the Order despatch email. A product which is not available will not be included in the contract for a product which is despatched.

All prices and charges on the Website are in UK pounds sterling. Delivery charges may apply and these will be displayed in the order process.

All prices are, unless otherwise stated, inclusive of UK VAT and other applicable UK taxes. Our VAT number is: 927570405. The actual price charged to overseas customers will be subject to the exchange rate applied by the customer's credit or debit card company.

If you order Goods from our Website for delivery outside the UK, they may be subject to import duties and taxes which are levied when the delivery reaches the specified destination. You will be responsible for payment of any such import duties and taxes. Please note that we have no control over these charges and cannot predict their amount. Please contact your local customs office for further information before placing your order.

Please note that you must comply with all applicable laws and regulations of the country for which the Goods are destined. We will not be liable for any breach by you of any such laws.

Part 2b - Delivery

We currently offer the delivery options detailed at our delivery page..

We endeavour to ensure that the Products that you order are provided by the agreed delivery date and where applicable time, however, delays are occasionally inevitable due to unforeseen circumstances. Neither Wewa nor our nominated carrier shall be under any liability for any delay or failure to deliver the Products within the estimated time frame.

Risk of loss and damage of Products passes to you on the date and time of delivery of the Products. 

We ship to any BFPO address. The procedure is no different from mainland England shipping - simple enter your full BFPO address in the checkout including the BFPO postcode.

Part 3 – Returning Goods

This Part 3 sets out the terms which govern your right to return any Goods that you do not want to keep. 

When we deliver your Goods to you we will include a returns slip, and information on how to return Goods to us. If you want to return any items you must complete the returns slip and enclose this with the items you are returning.

You can, at any time within one month of receiving Goods from us, (14 days for reduced or sale products) cancel your contract and return any Goods to us as long as the original labels are still on the garments.

You must then, within one month of receiving the Goods, (14 days for reduced or sale products) return the Goods to us by sending them in a securely wrapped parcel to Wewa, Unit 12 Barrett Industrial Park, Park Avenue, Southall, Middlesex UB1 3AF

We offer a free postal returns service on UK only sales. In order to take advantage of this service, please follow the instructions on the delivery note enclosed with the Goods. Once you decide to return the Goods you must not use them and must take reasonable care of them while they remain in your possession and all labels must remain intact. The Goods must be returned to us intact, undamaged as soon as reasonably possible. We will refund to the payment card the price paid for the Goods returned.

 In addition to the rights granted under this Part 3 UK, ROI and EU customers enjoy cancellation rights under the Consumer Protection (Distance Selling) Regulations 2000. If you wish, you may contact us to let us know that you wish to cancel your contract before the end of the statutory cancellation period (7 working days from the day after you receive the Goods). You must then return the Goods to us in the manner specified in this Part 3.

Nothing under these terms and conditions affects your statutory rights.

Returning Goods by Post (UK & ROI only)

If you wish to return your goods by post, follow the instructions outlined below.

  • Write your name, address, postcode and order number on the returns form.
  • Complete the returns form and enclose it with your Goods.
  • Ensure your Goods are in a securely wrapped parcel and place a returns address label on the parcel.
  • The returns address is Wewa, Unit 12 Barrett Industrial Park, Park Avenue, Southall, Middlesex UB1 3AF.
  • Take the parcel (with enclosed returns form) and the despatch note to the Post Office. The clerk will stamp the proof of posting on the despatch note which you should retain until you receive your refund.

Please remember to complete the returns form with your returned product(s)

Your rights under this Part 3 are in addition to the cancellation rights under the Consumer Protection (Distance Selling) Regulations 2000. If you wish, you may contact us to let us know that you wish to cancel your order before the end of the statutory cancellation period (7 days from the day after you receive the Goods). You must then return the goods to us along with the returns form as above.

Nothing under these terms and conditions affects your statutory rights.

Returning Goods by Post (International & European orders)

If you wish to return your goods by post, follow the instructions outlined below:

  • Write your name, address, postcode and order number on the returns form.
  • Complete the returns form and enclose it with your Goods.
  • Ensure your Goods are in a securely wrapped parcel and place a returns address label on the parcel.
  • The returns address is Wewa, Unit 12 Barrett Industrial Park, Park Avenue, Southall, Middlesex UB1 3AF, United Kingdom.
  • Send the parcel (with enclosed returns forms) to us using the nominated carrier specified on the delivery note enclosed with the Goods. Ensure that you obtain a stamp (or other proof of posting) on the despatch note which you should retain until you receive your refund.

Please note that we will only accept returns despatched through our nominated carriers.

Please remember to complete the returns form with your returned product(s).

The delivery cost of returning the item to us is your responsibility. All customs and import duties will be your responsibility. When booking your return you should select ‘duty payable by sender’.

If you return a faulty item to us, you will be liable for the import duty (but we will refund this once we have received the product and established that the product is faulty) on the condition that you send proof of this to us via the contact us page on the Website. Please note that the refund will be made by BACS only, to your bank account (please provide details of this when you contact us).

Refund will be made within 14 days from receipt of the returned item.  

Part 4 – General terms relating to our relationship with you

This Part 4 sets out some general terms that govern our relationship with you and purchases by you.

We will not be responsible for the performance of any obligations under these terms and conditions in the case of an event outside of our reasonable control (force majeure), including (but not limited to) strikes, lockouts, failures of third party systems or networks, acts of god, fire, earthquake, storm, flood or other natural disaster, civil unrest, acts of terrorism, deliberate sabotage of or malicious damage to equipment or data or for damage to or destruction of premises or equipment.

All notices which we need to give to you under these terms and conditions will be sent by us to your registered e-mail address.

All communications from you to us must be made in English.

These terms and conditions set out the entire agreement between you and us in respect of the sale, purchase and use of the Goods. They supersede any previous agreement or understanding in relation to the subject matter hereof. They may only be varied where separately agreed in writing between you and us.

If any provision of these terms and conditions is held by any competent authority to be invalid or unenforceable in whole or in part, the validity of the other provisions (and the remainder of the provision in question) shall be unaffected.

Save to the extent that you exercise your right as a consumer to bring an action in or rely on the laws of your country of domicile, the interpretation, construction, effect and enforceability of these terms and conditions shall be governed by English Law, and you and we agree to submit to the non-exclusive jurisdiction of English courts for the determination of disputes.

Part 5 – Gift Certificate

Once activated, the Wewa Gift Certificate is redeemable for full or part payment of products on our website www.wewawewa.com by entering the gift certificate number. Gift Certificates may not be used in concessions. The amount of your purchase will be deducted from the balance on the card.

Gift Certificates cannot be refunded, exchanged for cash or vouchers, or be used to settle any outstanding Wewa account.

Please treat your Gift Certificate as cash. Wewa cannot be responsible for lost, damaged or stolen cards and cannot be replaced.

Gift Certificates are not for resale.

Your Gift Certificate balance may be checked online at www.wewawewa.com.

All refunds of goods or services purchased with your Gift Certificate will be made in accordance with Wewa’s refund policy. This does not affect your statutory rights.

If you have made a mistake on your order, please contact us and we will do our best to rectify the problem.

Wewa reserves the right to amend these terms and conditions and any such change will be effective once included in the text of the terms and conditions published on www.wewawewa.com in relation to gift certificates. You should check the terms and conditions posted on www.wewawewa.com periodically to ensure that you are aware of and comply with the current version.

Please click this link to be re- directed to our privacy laws.

Issued by: Wewa, Unit 12 Barrett Industrial Park, Park Avenue, Southall, Middlesex UB1 3AF.

This Gift Certificate’s use is subject to the current terms and conditions which may be viewed online at www.wewawea.com


 

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